We collect information about you directly from you and from other parties, as well as automatically through your use of our Site and App.

Information We Collect Directly From You.

The information we collect from you depends on how you use our Site, App, and Services.

• To Sign Up for a Trial Workout Online.

  To sign up for a trial workout at an ISI® Fitness facility through our Site or App, you must provide us with your name, email address, phone number, date of birth, your payment information (in order to hold your trial workout reservation), and the facility you would like to attend for your workout. We also will collect information that you provide about any health conditions that could affect your ability to participate in a workout.

• To Schedule or Purchase Sessions Online.

  To create an account to sign up for workout sessions or to purchase sessions online through our Site or our App, you must provide us with your name, physical address, email address, date of birth, phone number, height and weight, payment and billing information, and username and password. If you complete a membership agreement or sign up for a fitness event, we also collect information that you provide about any health conditions that could affect your ability to participate in a workout. If you do not provide this information, you will not be able to create an online account, complete a membership agreement, or make a purchase.

• When You Visit an ISI® Fitness Facility.

  If you sign up for a trial workout or become an ISI member by registering at an ISI® Fitness facility (whether owned by Ultimate or one of our franchisees), you must provide us or our franchisee (as applicable) with your name, physical address, email address, date of birth, phone number, height and weight, marital status, emergency contact information, and payment and billing information. We or our franchisee (as applicable) also will collect information that you provide about any health conditions that could affect your ability to participate in a workout. If you do not provide this information, we or our franchisee (as applicable) may not be able to offer our services to you.
  
  We or our franchisee (as applicable) also will collect information about the workout sessions you schedule, details about your exercise frequency and goals (as provided by you), and information about your in-facility purchases. We or our franchisee (as applicable) will also collect information when you check in for a workout, such as your name, address, email address, member number, and facility location. If you provide your information to a facility owned by one of our franchisees, the franchisee will share the information you provide to us — please see the Information We Collect from Franchisees section below.

At certain locations you have the option of voluntarily participating in a body scanning program. This scan will measure your body’s muscle mass, fat percentage, and total body water, and will report your overall body composition and body mass index (based on your height, weight, gender, and age). These scans help you understand the effects of your workouts.

• When You Express Interest in Purchasing an ISI Franchise.

  If you express interest in owning an ISI franchise, we will collect your name, physical address, email address, phone number, information about your finances, information about the location in which you are interested in starting your franchise, and any other information you provide to us with your submission.

• Information We Collect from Franchisees.

  As described above, if you visit an ISI Elite Fitness facility owned by one of our franchisees, you will be providing your information directly to the franchisee. When you provide your information to a franchisee (including your in-facility sign up information, purchases you make at a franchise, and your workout information), the franchisee will make this information available to Ultimate. The franchisee, however, handles all billing and account administration, including determining how your information is used for the franchisee’s own marketing purposes in accordance with applicable laws. If you register for a workout at a different location from your home facility, then the owners of both facilities — the one at which you completed your workout and your home facility — will have access to information about your workout registration and participation.

• Information We Collect from Social Networking Sites.

  You may log into your online account or our Apps through Facebook. If you log in to your account or link your account to your Facebook profile, you must enter your Facebook email address and password. We will ask that you grant us permission to: (i) access your Facebook basic profile information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your Facebook account); (ii) post to your wall; and (iii) access posts in your newsfeed. If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public through Facebook.

We store the information we receive from Facebook with other information that we collect from you or receive about you in accordance with this Policy. Any social networking site, such as Facebook, controls the information it collects from you pursuant to its own terms. For information about how a social networking site may use and disclose the information it collects about you, including any information you make public through the social networking site, please consult the social network’s privacy policy. We have no control over how any social networking sites use or disclose the personal information they collect about you.

We also collect information about you when you interact with us on social networking platforms. If you message us or tag us in a social network post, we will collect information about your message or the post we are tagged in.

Information We Collect Automatically.

We automatically collect information about your use of our Site and Apps through cookies, web beacons, and other technologies, including technologies designed for mobile apps. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

Site.

• domain name;
• your browser type and operating system;
• web pages you view on the Site; links you click on the Site; your IP address;
• the length of time you visit our Site and/or use our Services;
• the referring URL, or the webpage that led you to our Site; and
• your device’s location information, with your permission, to help identify ISI Elite Fitness facilities located in your area and to help us market the ISI® Fitness services.

App.

• mobile device ID; device name and model; operating system type, name, and version;
• language information;
• activities within the App; and the length of time that you are logged into our App;
• location information. With your permission, we will collect location information from your mobile device to:
  (1) track and map your out-of-facility run/walk workouts that you initiate in the App;
  (2) help you identify ISI Elite Fitness facilities located in your area; and
  (3) help us market the ISI® Fitness services. You may turn off this feature through the location settings on your mobile device.

We use your information, including your personal information, for the following purposes:

• To provide our services to you, to communicate with you about your use of our services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
• To tailor the content and information we may send or display to you, to offer location customization, to offer personalized help and instructions, and to otherwise personalize your experiences while using the Site and App. For example, we will display upcoming workouts at your preferred facility’s, or we may use your location information to show you ISI Elite Fitness facilities in your area. We also use information collected through body scans, and your App out-of-facility workouts to customize workout programs and sessions and to conduct workout challenges.
• For marketing and promotional purposes in accordance with applicable laws. For example, we use your information, such as your email address, to send you news and newsletters, special offers and promotions, or to otherwise contact you about products, services, workout sessions, or other information we think may interest you.
• We use your information (typically in the aggregate) to assist us in advertising the ISI Elite Fitness brand on unaffiliated websites and in evaluating the success of our adverting campaigns (including our online targeted advertising and offline promotional campaigns).
• To better understand how users’ access and use our Site and Apps, both on an aggregated and individualized basis, in order to improve our Site and Apps and respond to user desires and preferences, and for other research and analytical purposes.
• To administer our membership reward program.
• To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
• To develop our franchise program. For example, if you inquire about operating an ISI franchise, we will use your information to assess your suitability for owning one of our franchises.
• To enable our franchisees to provide services to you in their independently owned and operated facility’s. In addition, if a franchisee leaves our franchise system, we will assist with facilitating the franchise’s transition to a new owner, including ensuring that the respective facility’s members’ personal information is transitioned to the new owner to ensure the members continue to receive services.
• To comply with legal and regulatory obligations, as part of our general business operations, and for other business administration purposes, including authenticating your identity, maintaining customer records, to monitor your compliance with any of your agreements with us, to collect debts owed to us, to safeguard our business interests, and to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition, or merger, as described below.
• Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or error, situations involving potential threats to the safety of any person, or violations of our Terms of Use or this Privacy Policy.
• For other purposes we may inform you about from time to time.

ISI® strives to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

In accordance with applicable law, we will send periodic promotional communications to you. You may opt-out of such communications by following the opt-out instructions contained in the communication, or if you have opted-in to our promotional text messages, replying STOP. We will process opt-out requests in accordance with applicable law. If you opt-out of receiving promotional communications about recommendations or other information we think may interest you, we may still send you communications about your account or any services you have requested or received from us. App users may enable or disable push notifications by adjusting their App or device settings.

Our franchisees also send their own marketing communications in accordance with applicable law. If you no longer wish to receive marketing communications from our franchisees, you will need to separately opt-out of the respective franchisee’s marketing communications. We do not control, and are not responsible for, the promotional communications sent by our franchisees.

We may share your information, including personal information, as follows:

• Workout Sessions and Challenges.

  If you participate in a workout challenge, you may share your name and workout information with other challenge participants. You may also share information about your workouts and challenges you participate in with your social media accounts.

• ISI® Franchisees.

  If we collect information from you requesting a trial workout in your area, we will provide that information to the local franchisee. When you sign up for a workout or schedule or purchase sessions through our Site or App or in-person at a facility, such information is hosted by Mariana Tek. ("Mariana"), a service provider under contract with ISI Elite Training and our franchisees. All data hosted by Mariana is made available to ISI Elite Training and the franchise owner of your home facility (if applicable). If you complete a workout at a facility different from your home facility, then your data will be available to the owners of both facilities. If a franchisee sells or otherwise transfers its franchise, we will transfer member information controlled by the outgoing franchisee to the successor franchisee. If you utilize a body scanner at a franchisee-owned facility, we will share your scan results with that franchisee.

• Health-focused Apps and Websites.

  With your consent, we may share your personal information, including workout and health data, with unaffiliated health-focused mobile applications and websites to help you track your health and wellness information. If you choose to share your information with these apps, your personal information, including your health information, will be used in accordance with those apps' and websites' own privacy policies, not this one. Before consenting to sharing your personal information with any third-party apps or websites, you should make sure that you have read, understood and agree to their own privacy policy and terms of use.

• Affiliates.

  We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.

• Service Providers.

  We disclose the information we collect from you to our vendors, service providers, contractors, and agents who perform functions on our behalf. In particular, the workout sign-up portal is hosted by Mariana; as noted above, when you register for a workout, your information is available to the owner of that particular location and to ISI Elite Fitness.

We also disclose information in the following circumstances:

• Business Transfers.

  If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we will share certain of your personal information with lenders, auditors, and advisors, including attorneys and consultants.

• In Response to Legal Process.

  We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, or other legal process, such as in response to a court order or a subpoena.

• To Protect Us and Others.

  We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or where it is reasonably necessary as evidence in litigation in which Ultimate is involved.

• Aggregate and De-Identified Information.

  We may share aggregate, de-identified, or anonymized information about users and members with others for marketing, advertising, research, or similar purposes.

Our Site, Apps and services are not designed for children under 13 years of age. No one under age 13 may provide any Personal Information to (or on) the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or user name you may use.

We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site and App. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).

Cookies.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and App, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and App.

Disabling Cookies.

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future.

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and other information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy or security measures contained on the Website.

This Policy may be updated periodically. Changes will be posted on our Site and App.

This Privacy Policy is to provide you with and explain the ISI policy regarding your Personal Information and the measures to be taken to protect and properly use it. If you have any questions about this Privacy Policy, please feel free to e-mail us at privacy@isielitetraining.com or write us at:

ISI® Franchise International, Inc.
5601 77 Center Drive
Charlotte, NC 28217

Attn: Privacy Team
privacy@isielitetraining.com

If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information, including rights to know, delete, and opt out where applicable.

To submit a request, use the CCPA request form at isielitetraining.com/ccpa-request-form or call 1+(866)991-6055.