01 / PRIVACY POLICY
Scope and independently operated facilities
This policy applies to personal information ISI controls, including relevant records we receive from facilities and service providers and information processed for optional step tracking in My ISI Coach. It does not replace a technology provider's notice for processing that provider independently controls or automatically cover a separately operated affiliate website, app, or employment application that provides its own notice.
Independent franchisees may collect and use personal information as separate businesses when they operate facilities, administer memberships, process payments, and communicate with customers. This policy describes ISI's handling of information shared with or received from those facilities; ask your facility about its independent practices and privacy notice.
The involvement of a franchisee or technology provider does not remove our responsibilities for processing we control. We will help identify the appropriate recipient of a request when information is held by a separate facility.
02 / PRIVACY POLICY
Information we collect
The information collected depends on your interactions, selected services, and choices. We collect information from you, from the facilities and providers involved in your service, and through technologies used on the Website.
Category: Contact and inquiry information
Examples and sources: Name, email, phone number, ZIP code, selected facility, referral information, and messages you provide Purposes: Respond to inquiries, connect you with your selected facility, arrange services, and send authorized communications
Category: Account and booking information
Examples and sources: Account identifiers, session selections, attendance, membership status, and preferences from you, facilities, and scheduling providers Purposes: Manage bookings, match profiles, support accounts, and assess disclosed offer eligibility
Category: Commercial and transaction information
Examples and sources: Purchases, membership details, payment status, refunds, and transaction references from you, facilities, and payment providers Purposes: Administer purchases, customer support, accounting, and fraud prevention
Category: Health and fitness information
Examples and sources: Health-screening responses, limitations, fitness goals, and progress information you provide or that arises from a service you request Purposes: Support requested participation, safety-related communication, and optional progress features
Category: Connected step-tracking information
Examples and sources: Step counts made available through a compatible third-party wearable or connected platform you choose to link to My ISI Coach Purposes: Provide the optional step-tracking feature and display progress
Category: Device and usage information
Examples and sources: IP address, browser/device information, cookie identifiers, pages viewed, and interactions Purposes: Operate and secure the Website, understand usage, and support permitted analytics and advertising
Category: Communications and preferences
Examples and sources: Support correspondence, feedback, consent and withdrawal records, and communication preferences Purposes: Resolve inquiries, manage choices, and document compliance
Category: Franchise inquiry information
Examples and sources: Experience, territory interest, financial-qualification information, and contact details you submit Purposes: Evaluate and respond to franchise inquiries
Category: Parent-provided participant information
Examples and sources: Eligible minor's name, age, emergency contacts, and information provided through an approved guardian process Purposes: Administer authorized participation and safety requirements
Category: Photos, videos, or other submissions
Examples and sources: Content you choose to submit through an available feature Purposes: Use for the purpose disclosed at submission and any additional use you authorize
Payment information is handled through the applicable facility's booking and payment arrangements. Do not send full card numbers, diagnoses, or other sensitive information through general contact forms or ordinary email.
Additional features involving health information or other sensitive information will receive appropriate notice and permissions before collection begins. This policy does not authorize collecting every possible type of health or biometric information merely because it relates to fitness.
03 / PRIVACY POLICY
Optional step tracking in My ISI Coach
You may choose to connect a compatible third-party wearable or platform to My ISI Coach for step tracking. ISI does not provide the wearable, and connecting one is optional.
When you enable a supported connection, step-count information is made available to provide the tracking feature and display your progress. We explain the information accessed and obtain the permissions and consent required for the connection; step-tracking permission is not blanket authorization to collect heart rate, sleep, location, or other wearable information.
You may stop future syncing by withdrawing the relevant connection permissions through the applicable app, device, or platform controls. Contact info@isielitetraining.com if you need help locating the appropriate controls.
Disconnecting does not automatically delete information previously received. You may request deletion through the methods in “Your privacy rights,” subject to applicable law.
We use connected step information to provide the feature you choose, not to sell it or use it for targeted advertising. Access and disclosures are limited to those needed to provide that feature, those you separately authorize, or those otherwise required or permitted by applicable law; the connected provider's own privacy notice also applies to its independent processing.
04 / PRIVACY POLICY
How we use information
We use personal information for the purposes described above, to maintain and secure our systems, support service delivery, manage our business, and satisfy applicable legal obligations. We also use information to investigate fraud or misuse and protect rights where permitted by law.
We use contact information for marketing subject to applicable consent requirements and your preferences. Submitting a booking request or accepting Website Terms does not itself constitute consent to automated marketing texts.
We use health and fitness information for the requested service and appropriately authorized related features. We do not sell consumer health data or use it for targeted advertising.
05 / PRIVACY POLICY
How we disclose information
- Your selected facility: We provide the information needed to respond to your inquiry, arrange a booking, administer a membership, or deliver the service you request.
- Other facilities you use: When a service permits participation at another facility, we share the information reasonably needed to provide that service, subject to applicable restrictions. This does not mean every facility can access your health records.
- Service providers: We use providers for scheduling, CRM, communications, payment services, hosting, security, analytics, and support, including Mindbody and AXLE where involved in the service. Their access and permitted use are subject to appropriate agreements and applicable law.
- Advertising and measurement partners: Where enabled and legally permitted, we disclose the limited categories described below for advertising or campaign measurement, subject to applicable consent and opt-out rights.
- Affiliates: We may disclose ordinary business information to affiliates that help provide services or administer shared business functions, subject to this policy and applicable law; shared branding is not permission for unrestricted marketing or health-data access.
- Business successors: Relevant information may transfer in a lawful change of facility ownership, merger, acquisition, or similar transaction, subject to applicable notice, purpose, and consent restrictions.
- Legal and safety recipients: We may disclose information to comply with law or valid legal process, address security threats, prevent unlawful conduct, or protect rights as permitted by law.
- Recipients you authorize: We disclose information to other recipients when you direct or appropriately authorize us to do so.
We do not share text-message opt-in information or consent with unrelated third parties or affiliates for their own marketing. Information needed to operate the text program may be handled by the sender specifically identified in your opt-in and its contracted messaging providers.
07 / PRIVACY POLICY
Consumer health and sensitive information
Consumer health information can include data about health conditions, limitations, fitness progress, or inferences that reveal health status, depending on the applicable law. We restrict access to information needed for the relevant requested service or another lawful, specifically disclosed purpose.
Where required, we obtain consent before collecting sensitive information and separate consent before sharing consumer health data. Website acceptance is not a substitute for those permissions.
Where Washington's My Health My Data Act applies, our separate Consumer Health Data Privacy Policy explains the applicable categories, sources, purposes, recipients, specific affiliates, and rights procedures. That notice supplements this policy, and its more specific health-data protections control for the information it covers.
You may contact us to withdraw consent or request access or deletion where applicable. Withdrawal may prevent an optional feature that needs the information from continuing, but we will not unlawfully discriminate against you for exercising rights.
08 / PRIVACY POLICY
Communications
You may unsubscribe from marketing emails using the instructions in each message. For text messages, reply STOP to unsubscribe or HELP for assistance, or email info@isielitetraining.com with your request.
We process requests under applicable law and program rules and retain the minimum suppression information reasonably needed to respect your choice. Nonmarketing booking, payment, or account communications are sent only as permitted by law and your preferences.
Independent facilities may operate separate messaging programs. We will explain the sender affected by a request and coordinate suppression for programs we administer rather than treating an opt-out as permission to send the same marketing from a different number.
09 / PRIVACY POLICY
Children and teens
Our Website is not directed to children under 13, and children under 13 must not create accounts or submit personal information directly. Parents or guardians should contact their selected facility for an eligible child's approved registration process.
Users age 13 to the age of majority must follow the parental-involvement requirements in our Terms and applicable facility agreements. If we learn that we collected information from a child under 13 without the required authorization, we will take appropriate steps to stop the collection, delete the information, or otherwise comply with applicable law.
We do not knowingly sell or share minors' information for cross-context behavioral advertising or use it for targeted advertising. Contact us with the subject “Children's Privacy” if you believe a child has submitted information improperly.
10 / PRIVACY POLICY
Retention and security
We retain information only as reasonably needed for the stated purpose and applicable legal requirements. The following criteria determine retention rather than a single period for every record:
- Leads and inquiries: The active inquiry and a reasonable, documented follow-up period, subject to withdrawal and retention requirements.
- Accounts, bookings, and transactions: The service relationship and applicable accounting, tax, dispute, and legal obligations.
- Health and fitness information: The specific requested service, applicable consent, and any lawful retention requirements, subject to applicable health-data deletion rules.
- Consent and suppression records: The period reasonably needed to establish permission, process withdrawal, and prevent further unwanted communications.
- Device and usage records: The documented security, analytics, or advertising purpose and the relevant technology's retention settings.
- Franchise inquiries: The evaluation process and applicable franchise, business, and dispute-related recordkeeping requirements.
- Submissions and support records: The disclosed use or resolution process and any justified legal or compliance period.
When information is no longer needed, we delete or appropriately de-identify it, subject to applicable exceptions. Deletion obligations for covered health data may extend to recipients and backups under the relevant law.
We use administrative, technical, and physical safeguards appropriate to the information and processing involved. No system is completely secure; we respond to security incidents and provide notifications as required by law.
Service providers may process information in the United States or other jurisdictions where they operate. We remain responsible for applicable safeguards and transfer requirements for processing we control.
11 / PRIVACY POLICY
Your privacy rights
Depending on your residence, the law applicable to ISI, and the processing involved, your rights may include:
- Access and portability: Confirm processing, obtain information about our practices, and receive a copy of your personal information in an appropriate format.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion, subject to applicable exceptions.
- Advertising opt-outs: Opt out of sale, sharing, targeted advertising, or certain profiling that produces legal or similarly significant effects.
- Sensitive-information choices: Limit qualifying uses and disclosures or withdraw consent where applicable.
- Recipient information: Obtain categories or specific identities of recipients where applicable law provides that right.
- Appeal: Challenge a denial where an appeal right applies.
- Nondiscrimination: Exercise rights without unlawful discrimination.
To submit a request, use the CCPA Request Form, call 1-866-991-6055, or email info@isielitetraining.com with the subject “Privacy Request.” Identify the request and your relevant facility, but do not include payment credentials or unnecessary medical information.
For access, correction, and deletion, we may authenticate identity using information appropriate to the sensitivity of the request. We do not require a new account solely to exercise rights or require identity verification for an opt-out where the law prohibits it.
An authorized agent may submit a request where permitted, subject to appropriate proof of authority. We use information supplied for request handling only as permitted for authentication, processing, security, and required records.
We respond within the applicable statutory deadline, ordinarily within 45 days for access, correction, and deletion requests unless a different deadline applies. We explain any lawful extension; sale/sharing opt-outs are processed as soon as feasibly possible and within the applicable shorter deadline.
If a request is denied, we explain the reason and any applicable appeal process. Send appeals to info@isielitetraining.com with the subject “Privacy Appeal”; we respond within the legally required period and provide the required regulator complaint route when an appeal is denied.
12 / PRIVACY POLICY
California residents
Where the California Consumer Privacy Act applies, the categories, sources, purposes, and recipients described above explain our personal-information practices. California residents may exercise applicable rights to know, access, correct, delete, opt out of sale/sharing, and limit qualifying sensitive-information uses without unlawful discrimination.
We provide a notice at or before collection explaining the relevant categories, purposes, sale/sharing practices, retention periods or criteria, and available choices. Any qualifying financial-incentive program will have its own notice and required opt-in process before participation.
California opt-outs of sale/sharing will be processed as soon as feasibly possible and no later than 15 business days after receipt. We will not request renewed authorization sooner than permitted by law.
13 / PRIVACY POLICY
Changes and contact
We update the effective date when this policy changes and provide additional notice or obtain consent where required before material changes in processing. You may request an accessible version using the contact methods below.
ISI Franchising International Inc., DBA ISI Elite Training
Email: info@isielitetraining.com
Privacy requests: CCPA Request Form
Privacy choices: Your Privacy Choices
Toll-free: 1-866-991-6055